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Customer Check-in - ACME
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Tuesday, February 3,  2:30pm - 3:30pm
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Claire Smith
Customer Success Manager
I had a great meeting with the ACME team - they had some good points and are progressing well. A few takeaways from the meeting:
  • @support
    we've scheduled a guided team onboarding for them
  • @design
    FYI - they had trouble adding elements in the template editor
  • @
    e
    n
    g
    @engineering
    they're asking for API support. Possible?
They loved our deck and were excited about the opportunity to work together.
Well done team! 
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 We should
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create a case study on ACME.
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Create Trello Card: Create a case study on ACME
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@design
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@engineering
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@marketing
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Aaron Matthew
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Bernadette Grant
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Edith Lewis
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The Platform Where Your Notes Take Action

Hugo is the collaboration software where your team writes, shares and transforms meeting notes into action.

It shares customer insights with teammates who weren't in the room, automatically updates your CRM and turns meeting actions into tickets and tasks in your team's favorite tools.

The outcome is a more aligned team, better-serviced customers and one source of truth for your business's most valuable knowledge.
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Step 1: SyncStep 1: WriteStep 1: Act

Three Simple Steps

1

Sync

Connect Hugo to your calendar and Hugo will prompt you to set a meeting agenda and save a note at the right time.

2

Write

Use a template, @mention teammates and #tag your notes to get the most value out of your meeting insights.

3

Act

A single Hugo note can share insights with the team via Slack, log an activity in your CRM and add tickets or tasks to the team workflow.

A New Way of Working

Your team already saves notes, but they're hidden in notebooks, private tools and email exchanges - disconnected and inaccessible to everyone else.

Hugo transforms meeting notes to keep the rest of the team updated, turns meetings into action and enables everyone to stay aligned - whether they're on another floor or on the other side of the globe.

Stop Losing Knowledge. Make Better Decisions.

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Forget meeting minutes. Hugo enables our global team to be on the same page and focused on what matters to our business.

Brad Lindenberg @ Rokt
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Hugo is the best meeting solution for Atlassian teams. When teams use Hugo, they are more connected to each other and their customers.

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We've tightened the feedback loop between our customer-facing and product teams. Hugo is our secret to an engaged, customer-centric team.

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Hugo is changing Customer Success. It is the best solution to build and nurture customer-centric teams

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