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APPEALIE honors Hugo in 2020 SaaS Awards

SaaS apps were recognized for their demonstrated excellence and customer outcomes

January 29, 2021
APPEALIE honors Hugo in 2020 SaaS Awards
Rob Lennon
Customer Education Lead at Hugo
Marketer and author with 18 years experience in retail and SaaS startups across healthcare, mar-tech, and ad-tech, and productivity software sectors.

APPEALIE has announced the winners of the 2020 SaaS Awards.

23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included AppFolio, Canva, CallRail, ChurnZero, FullStory, Okta, and Hugo.

“Borrowing from venture capitalist Marc Andreessen, ‘software continues to eat the world.’ And as software moves deeper into all of our work and lives, user expectations are ever-increasing. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that go above and beyond to deliver extraordinary experiences,” commented Matt Harney, Founder of APPEALIE. 

“Confirming their excellence, our Overall SaaS Award winners averaged over 4.6 stars on all of the most popular software review platforms (G2, Capterra, and GetApp which all use a 5 star scale).”

“Really ‘stepping up’ for their customers during COVID-19 was a common theme amongst our SaaS Customer Success Award winners.”

The 2020 APPEALIE SaaS Award winners are presented below:

OVERALL SAAS AWARD WINNERS

Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.  

  • Alida (formerly Vision Critical)
  • AppFolio
  • BirdEye
  • Calendly
  • CallRail
  • CallTrackingMetrics
  • Canva
  • ChurnZero
  • FullStory
  • Gong
  • Hugo
  • Okta
  • PandaDoc
  • Toast

SAAS CUSTOMER SUCCESS AWARD WINNERS

Selected using entrants submitted documentation for their best customer success stories and outcomes. 

  • AppFolio
  • LiquidPlanner
  • Quantum Workplace
  • Sendoso
  • Submittable
  • Thryv
  • Tipalti
  • TrackTik
  • TripleSeat
  • Vonage
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Rob Lennon
Customer Education Lead at Hugo
Marketer and author with 18 years experience in retail and SaaS startups across healthcare, mar-tech, and ad-tech, and productivity software sectors.

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