The majority of workers will have to face a range of different meetings in their typical week. From team meetings on a Monday to ensure everyone knows what they’re doing that week to one-on-one feedback sessions with a manager - 37% of employee time is spent in meetings.
One less typical format of meeting is the skip-level, which represents a shift in an employee’s traditional schedule. Within these meetings, employees will have the opportunity to chat with senior management, skipping over their own senior managers in order to chat to their manager’s manager.
In this article, we’ll be demonstrating the importance of this meeting format, explaining the benefits your business can expect from running quarterly skip-level meetings.
In this article, we’ll be walking you through the following topics:
A skip-level meeting is a slight alteration of manager-employee one-on-one meetings. Instead of talking to any senior leaders in your team, you’ll be skipping one level of leadership and talking directly to your manager’s manager.
Depending on where you’re located in the company, this can have you talking to anyone from a supervisor to a regional department leader, or even a CEO or co-founder.
The central idea behind skip-level meetings is to create more effective lines of communication across your business. There is nothing bad about them, when run correctly.
Instead of compartmentalizing people down into individual teams, skip-level meetings ensure that there are more fluid communication paths across the company.
While upper management can seem like a shadowy set of figures that are off doing something supposedly important, a skip-level meeting gives a team member the opportunity to become more familiar with the people they work for. Additionally, these meetings work inversely,y allowing senior leaders to become familiar with all the different members of teams they are inadvertently leading.
There are several positive reasons for hosting skip-level meetings:
Everyone deserves recognition and an opportunity to feel supported in their role. Skip-level meetings are the perfect opportunity for everyone to feel connected within an organization, fostering a much healthier working culture.
Depending on the organization itself, a skip-level meeting could technically include every single employee, right from new trainees up to the CEO. While skip-levels do normally favor people moving upwards, they also provide CEOs and other leading positions the opportunity to refine their management and leadership skills and get feedback on middle-management.
If one of your company goals is to improve your organization’s culture, then you should try and get as many people as possible involved in your next set of skip-level meetings.
Although there is a range of useful benefits to these meetings, they also take a great deal of preparation to set up. Typically, skip level meetings happen once every one or two quarters, just due to the sheer volumes of meetings that need to be set up.
Here are two central tips for setting up flawless skip-level meetings:
Let’s break these down further.
Skip-level meetings can be conducted in one of two ways, each benefiting one party more than the other.
When deciding on which format of skip-level meetings you want to use, you should first consider what the company’s goals are when hosting these forums. If you’re looking to create a more positive and productive work culture, then the second is more apt. Yet, if you want to find out about how a certain senior manager is performing and gather feedback, then the first format is more in line with the company’s vision.
Be sure to establish the reason for the meeting before sending out invites. This also goes another one-on-one meeting that you host, ensuring everyone has access to an agenda. If you’ve not run a one-on-one before, then take a look at this template by Hugo.
One of the easiest ways to make sure that the skip-level meetings that you plan out are effectively conducted is to plan ahead. There are a lot of moving parts to these meetings, including the time, date, and location that they are going to be held.
A method of getting around the difficulties associated with the logistical puzzle that is a skip-level meeting is to shift them online. The world has quickly become familiar with online meetings, and this particular forum is perfect for this new format. By using a tool like Hugo, you’ll be able to schedule meetings that are directly synced with everyone’s work calendars.
Additionally, within those meeting invites, you’re able to attach a skip-level meeting agenda that makes sure all the attendees know exactly what’s going to occur in the meeting. By using an online meeting tool, you’ll also avoid the hassle of booking out meeting rooms and ensuring that everyone can physically get to their meetings.
In order to host the best skip-level meeting possible, remove any of the barriers you can - that includes location.
Let’s cover some rapid-fire questions that you can ask your boss’s boss during your one on one meeting. Remember to write the skip-level meeting questions that you like down on the skip-level meeting agenda before the meeting occurs, so everyone has enough time to prepare.
Take a look at this sample agenda for a formal meeting:
While some skip level managers like to focus on questions around their personal life, we wouldn’t directly recommend this. While knowing what their dream vacation is or what they do in their free time can build rapport, it doesn’t always good ideas to flow. Especially when looking for more feedback or a direct report about progress, these questions should be avoided.
These skip-level meeting questions will ensure that you can touch on the company’s direction, your own career development, and how to forge better leaders in the future. With a wide range of skip-level meeting questions, you’ll be able to hone your idea of what your team needs by talking with your boss’s manager directly.
When working with direct reports between an employee and a skip-level manager, you allow individual contributors to make their voice heard, giving front line employees more time with managers two steps above them.
No matter if you choose some of the above questions or make your own, making sure you’re ready for the meeting is key. Be sure to prepare for a skip-level meeting ahead of time, getting your talking points in order to ensure that your meeting goes as smoothly as possible.
Skip Level meetings provide an invaluable resource for boosting your team’s work ethic, creating strong communication lines within your organization, and gathering feedback on manager performance. No matter why you want to start skip-levels, they’ll provide a range of benefits that will instantly pay off for your company.
If you’re looking for a definitive list of skip-level questions that you can ask, then we recommend our 101+ Skip-Level Meeting Questions guide on Hugo.