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Hugo & Atlassian Partnership Discussion
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Wednesday, August 17
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I had a great meeting with the ACME team - they had some good points and are progressing well. A few takeaways from the meeting:
  • @support
    we've scheduled a guided team onboarding for them
  • @design
    FYI - they had trouble adding elements in the template editor
  • @
    they're asking for API support. Possible?
They loved our deck and were excited about the opportunity to work together.
Well done team! 
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 We should
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create a case study on ACME.
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Create Trello Card: Create a case study on ACME
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Everyone on my Hugo team
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Aaron Matthew
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Bernadette Grant
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Edith Lewis
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Customer Success Software for Qualitative Customer Insights

Hugo is the web app where your team writes, shares and transforms meeting notes into action.

It shares customer insights with teammates who weren't in the room, automatically updates your CRM and turns meeting actions into tickets, tasks and follow-ups in your team's favorite tools.

The outcome is a more aligned team, better-serviced customers and one source of truth for your business's most valuable knowledge.
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Three Simple Steps to Customer Success



Connect Hugo to your calendar and Hugo will prompt you for a note for each customer conversations.



Use a template, @mention teammates and #tag your notes to get the most value out of your customer insights.



A single Hugo note can share customer insights with the wider team via Slack, log an activity in your CRM and add a feature request to the backlog.

Connected Throughout the Entire Customer Journey

Your team already saves notes, but they're hidden in notebooks, documents and the CRM - disconnected and inaccessible to everyone else.

Hugo is the first customer success software that keeps the rest of the team updated with customer insights and enables you to turn meetings into action, keeping everyone aligned - whether they're on another floor or on the other side of the globe.

Stop Losing Knowledge. Make Better Decisions.

Brad from ROkt
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"Hugo enables our global team to be on the same page and focused on what matters to our business."

Brad Lindenberg @ Rokt
Delyn from Atlassian
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Hugo is the best meeting note solution for Atlassian teams. When teams use Hugo, they are more connected to each other and their customers.

Delyn Simons @ Atlassian
Alistair from Drawboard
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We've tightened the feedback loop between our customer-facing and product teams. Hugo is our secret to an engaged, customer-centric team.

Alistair Michener @ Drawboard
Todd from SuccessHacker
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"Hugo is changing Customer Success. It is hands-down the best solution to build and nurture customer-centric teams"

Todd Eby @ SuccessHacker
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