Give each of your customers a voice in your business

Hugo enables you to transform customer meeting notes into business-wide insight and action

Actionable Meeting Notes Illustration

Take meeting notes in one place that are shareable, actionable and connected to everyone else that wasn't in the room

Share customer insights with everyone else

Keep everyone on the same page, without them having to be in the room.

Post important notes to your team in Slack, or mention someone in a snippet to bring them up to speed. Hugo's connected notes means customer-centricity for the whole business.
Research shows that only 25% of employees feel their company is good at sharing knowledge and 47% think meetings are a waste time.
Share meeting notes via Slack

Turn customer insight into team action

Create support tickets in Zendesk, update Salesforce and report a bug in Jira - directly from your notes.

Now you can close the gap between insight and action, and turn your customer meeting notes into work for other teams in the tools that they use every day.
Asana LogoConfluence LogoFreshsales LogoFreshsalesHubspot LogoJira LogoSalesforceSlackTrelloZapier LogoZendesk LogoZoom
Hugo integrates with more than 20 of your team's apps - see the full list.
Turn customer insight into team action

See the full picture of your customer

Have one place for customer meeting notes, related actions and trends as a source of customer intelligence.

Connecting each of your notes to the right customers, calendar events and actions means you can pickup right where you, or your teammates, left off.
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Notes stored against meeting attendees
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Meeting preparation with prior notes
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One place for everyone's insights
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Meeting trend data for each customer
See the full picture of the customer

Centralized Meeting Knowledge

One place for your business' most valuable customer insights
Sync Your Calendar
Write Collaborative Notes
Turn Insight into Action
Share Notes via Slack

Make your process 10x more efficient

Increase collaboration, standardize meeting processes and track meeting time-spend by company or contact
Collaborative agendas

Collaborative agendas

Set a collaborative agenda for an upcoming meeting and sync your agenda with the calendar event so you and your customer are on the same page
Custom templates

Custom templates

Collect the right insights and save time with meeting note templates - select from our library or customize them for your team's needs
Meeting analytics

Meeting analytics

See reports on where you and your team spends their meeting time - with benchmarks and trends - and how that breaks down by customer

"When Hugo arrived we suddenly had a common platform that allowed us to share customer success activity occurring across the team - in real-time."

Falkonry Logo
Falkonry is a leading provider of operational machine learning. Their ready-to-use system, the Falkonry LRS, is utilized by Global 2000 industrial companies.

To get results, Crick Waters, Falkonry’s SVP Customer Success, knew they needed to share customer insights across the company. Hugo allows Crick and his team to track, manage and share customer insights from meetings seamlessly. So whether the meeting is about initial implementation, renewals, or expansion of product use, technical teams and customer success leadership is always cognizant about what customers are saying.

Because Hugo makes integration easy with the rest of their tools such as Trello, Jira, Zoom, and Salesforce, the entire Falkonry business never misses a beat either.
Connect your team in seconds
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