4 Ways to Improve Task Management with Zendesk & Hugo
With the Zendesk for Hugo integration, managing meeting-centric tasks and notes across your entire productivity suite has never been easier. Explore four ways Zendesk users can improve the way they work.
Create Zendesk issues from your Hugo docs
As meetings, notes, and tasks tend to become intertwined in day-to-day workstreams, the ability to create issues directly from Hugo docs allows meeting facilitators and scribes to work efficiently on Hugo during meetings while mapping these issues to Zendesk's task management suite for further assignment.
Configure the description, project and type of issues
Meeting facilitators can even configure important details like the description, project, and type of issues straight from Hugo to stay organized across Zendesk. Hugo will sync the status of issues so that next time you review the docs, it is clear which issues are completed and which are outstanding.
Assign issues to teammates
Keep members of the team aligned with tasks assigned during or right after meetings on Hugo. These notes will be reflected and synced within both Hugo and Zendesk, so users can stay connected to pressing action items wherever they’re working.
Reference Hugo docs from Zendesk to give context for issues
For each Zendesk issue created in Hugo, a link back to the docs will be included so that assignees have the context they need when resolving the issue.
Together, Hugo and Zendesk allow you to stay ahead of the game by pairing Zendesk's renowned issue and project tracking software with Hugo’s leading meetings, notes, and tasks platform.
How to
integrate
Zendesk Support
with Hugo
Need help?
What is Hugo?
Hugo brings together your calendars, meetings, notes, and tasks in one place. Users can streamline their meeting prep with best practice templates and collaborative agendas, find any note, task, or decision in seconds, and connect their meeting workstream to 20+ popular work apps and 1,000s through Zapier.
Hugo’s trusted by teams at Slack, Netflix, Stripe, Atlassian, and thousands more to help teams better organize and share meeting-related information and fully realize the rewards of hybrid and remote collaboration.
What is
Zendesk Support
?
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics.
Hear what else Hugo users have to say
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I felt like I came to Hugo meetings a lot more prepared and a lot less stressed. We've really kicked disorganization out of our meetings.
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After using Hugo it was really hard to imagine taking notes outside of Hugo again.
Hugo solves visibility, ensures we start and finish meetings on time, stick to an agenda and collaboratively prepare before the meeting.
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