As meetings, notes, and tasks tend to become intertwined in day-to-day workstreams, the ability to create issues directly from Hugo docs allows meeting facilitators and scribes to work efficiently on Hugo during meetings while mapping these issues to Zendesk's task management suite for further assignment.
Meeting facilitators can even configure important details like the description, project, and type of issues straight from Hugo to stay organized across Zendesk. Hugo will sync the status of issues so that next time you review the docs, it is clear which issues are completed and which are outstanding.
Keep members of the team aligned with tasks assigned during or right after meetings on Hugo. These notes will be reflected and synced within both Hugo and Zendesk, so users can stay connected to pressing action items wherever they’re working.
For each Zendesk issue created in Hugo, a link back to the docs will be included so that assignees have the context they need when resolving the issue.
Together, Hugo and Zendesk allow you to stay ahead of the game by pairing Zendesk's renowned issue and project tracking software with Hugo’s leading meetings, notes, and tasks platform.
Hugo brings together your calendars, meetings, notes, and tasks in one place. Users can streamline their meeting prep with best practice templates and collaborative agendas, find any note, task, or decision in seconds, and connect their meeting workstream to 20+ popular work apps and 1,000s through Zapier.
Hugo’s trusted by teams at Slack, Netflix, Stripe, Atlassian, and thousands more to help teams better organize and share meeting-related information and fully realize the rewards of hybrid and remote collaboration.
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics.