The 2019 Customer Success Technology Market Map

Your definitive guide to the 150 software solutions used by leading customer success teams

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Customer Success Market Map

From 2019 to 2024, the customer success software market is projected to grow from $854 million to $2.66 billion

For customer success managers (CSM), the tools of the trade are growing increasingly sophisticated… and numerous.

While our 2019 customer success market map puts the number of CS vendors at more than 150, only a handful are specifically customer success products. 

Our market map was developed to give you more than just a list of the best customer success tools. It was designed to help you get your footing in this rapidly changing space. 

Plus, in addition to this map—which is available for download below — we reviewed the changing nature of technology sales lifecycles and the current state of the customer success market including growth drivers, market trends, and CS market leaders.

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