Customer onboarding is a critical element of every sales and CS process. This is not a time to drop the ball.
Even after you've closed the sale, your work is only beginning. Too often, critical details about why a customer signed up in the first place are allowed to slip through the cracks.
As a result, many customers never reach the levels of success that they hope for. They're in business with you to overcome a challenge or find a certain solution. A good handoff makes sure that everyone is clear about the details of those goals and what's involved.
In this short webinar, learn the most effective way to handoff customers from sales to CS:
In the world of software as a service (SaaS) customers have more choices than ever before. Master your onboarding to make sure they don't choose something else, even after they've chosen you.
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