Last updated: March 22, 2018
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.hugo.teamwebsite and associated web applications (the "Service") operated by Hugo ("us", "we", or "our"). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Hugo cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Hugo customer support team.
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide Hugo with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Hugo to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Hugo will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Hugo may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by Hugo until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, Hugo reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Hugo, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Hugo will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Except when required by law, paid Subscription fees are non-refundable.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.
By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting Content using the Service you grant us the right and license to use, modify, perform, display, reproduce, and distribute such Content on and through the Service.
Hugo has the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service are the property of Hugo or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Hugo and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Hugo.
Our Service may contain links to third party web sites or services that are not owned or controlled by Hugo
Hugo has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Hugo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless Hugo and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.
In no event shall Hugo, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Hugo its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us at email@example.com.
Effective date: March 22, 2018
Hugo Corporation ("us", "we", or
"our") operates the www.hugo.ai website and associated web
application (the "Service"). This page informs you of our policies regarding the
collection, use, and disclosure of personal data when you use our Service and
the choices you have associated with that data. We use your data to provide and improve the Service. By
using the Service, you agree to the collection and use of information in
Conditions, accessible from www.hugo.ai.
Personal Data means data about a living individual who
can be identified from those data (or from those and other information either
in our possession or likely to come into our possession).
Usage Data is data collected automatically either
generated by the use of the Service or from the Service infrastructure itself
(for example, the duration of a page visit).
Cookies are small pieces of data stored on a User’s
Data Controller means a person who (either alone or
jointly or in common with other persons) determines the purposes for which and
the manner in which any personal data are, or are to be, processed.
Controller of your data.
Data Processor (or Service Provider) means any person
(other than an employee of the Data Controller) who processes the data on
behalf of the Data Controller.
We may use the services of various Service Providers in
order to process your data more effectively.
Data Subject is any living individual who is the subject
of Personal Data.
The User is the individual using our Service. The User
corresponds to the Data Subject, who is the subject of Personal Data.
We collect several different types of information for
various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us
with certain personally identifiable information that can be used to contact or
identify you ("Personal Data"). Personally identifiable information
may include, but is not limited to:
name and last name
State, Province, ZIP/Postal code, City, Country
and job title
and Usage Data
We may use your Personal Data to contact you with
newsletters, marketing or promotional materials and other information that may
be of interest to you. You may opt out of receiving any, or all, of these
communications from us by following the unsubscribe link or instructions
provided in any email we send.
We may also collect information how the Service is
accessed and used ("Usage Data"). This Usage Data may include
information such as your computer's Internet Protocol address (e.g. IP
address), browser type, browser version, the pages of our Service that you
visit, the time and date of your visit, the time spent on those pages, unique
device identifiers and other diagnostic data.
the activity on our Service and hold certain information.
Cookies are files with small amount of data which may
include an anonymous unique identifier. Cookies are sent to your browser from a
website and stored on your device. Tracking technologies also used are beacons,
tags, and scripts to collect and track information and to improve and analyze
You can instruct your browser to refuse all cookies or to
indicate when a cookie is being sent. However, if you do not accept cookies,
you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies to operate our Service.
Preference Cookies to remember your preferences and various settings.
Security Cookies for security purposes.
Hugo Corporation uses the collected data for various
provide and maintain our Service
notify you about changes to our Service
· To allow
you to participate in interactive features of our Service when you choose to do
provide customer support
gather analysis or valuable information so that we can improve our Service
monitor the usage of our Service
detect, prevent and address technical issues
provide you with news, special offers and general information about other
goods, services and events which we offer that are similar to those that you
have already purchased or enquired about unless you have opted not to receive
Hugo Corporation will retain your Personal Data only for
will retain and use your Personal Data to the extent necessary to comply with
our legal obligations (for example, if we are required to retain your data to
comply with applicable laws), resolve disputes, and enforce our legal
agreements and policies.
Hugo Corporation will also retain Usage Data for internal
analysis purposes. Usage Data is generally retained for a shorter period of
time, except when this data is used to strengthen the security or to improve
the functionality of our Service, or we are legally obligated to retain this
data for longer time periods.
Your information, including Personal Data, may be
transferred to — and maintained on — computers located outside of your state,
province, country or other governmental jurisdiction where the data protection
laws may differ than those from your jurisdiction.
If you are located outside United States and choose to
provide information to us, please note that we transfer the data, including
Personal Data, to United States and process it there.
submission of such information represents your agreement to that transfer.
Hugo Corporation will take all steps reasonably necessary
to ensure that your data is treated securely and in accordance with this
organization or a country unless there are adequate controls in place including
the security of your data and other personal information.
If Hugo Corporation is involved in a merger, acquisition
or asset sale, your Personal Data may be transferred. We will provide notice
before your Personal Data is transferred and becomes subject to a different
Under certain circumstances, Hugo Corporation may be
required to disclose your Personal Data if required to do so by law or in
response to valid requests by public authorities (e.g. a court or a government
Hugo Corporation may disclose your Personal Data in the
good faith belief that such action is necessary to:
comply with a legal obligation
protect and defend the rights or property of Hugo Corporation
prevent or investigate possible wrongdoing in connection with the Service
protect the personal safety of users of the Service or the public
protect against legal liability
The security of your data is important to us, but
remember that no method of transmission over the Internet, or method of
electronic storage is 100% secure. While we strive to use commercially acceptable
means to protect your Personal Data, we cannot guarantee its absolute security.
We do not support Do Not Track ("DNT"). Do Not
Track is a preference you can set in your web browser to inform websites that
you do not want to be tracked.
You can enable or disable Do Not Track by visiting the
Preferences or Settings page of your web browser.
Hugo Corporation aims to take reasonable steps to allow
you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data
directly within your account settings section. If you are unable to change your
Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold
about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
access and receive a copy of the Personal Data we hold about you
rectify any Personal Data held about you that is inaccurate
request the deletion of Personal Data held about you
You have the right to data portability for the
information you provide to Hugo Corporation. You can request to obtain a copy
of your Personal Data in a commonly used electronic format so that you can
manage and move it.
Please note that we may ask you to verify your identity
before responding to such requests.
We may employ third party companies and individuals to
facilitate our Service ("Service Providers"), to provide the Service
on our behalf, to perform Service-related services or to assist us in analyzing
how our Service is used.
These third parties have access to your Personal Data
only to perform these tasks on our behalf and are obligated not to disclose or
use it for any other purpose.
We may use third-party Service Providers to monitor and
analyze the use of our Service.
AppCues is a web-based user education product
offered by Appcues, Inc. For more information on what types of information
AppCues collects, please visit https://www.appcues.com/privacy.
Bugsnag is a user error reporting platform
offered by Bugsnag, Inc. For more information on what types of information
Bugsnag collects, please visit https://docs.bugsnag.com/legal/privacy-policy/.
FullStory is a user analytics platform offered by FullStory, Inc. For more information on what type of information FullStory collects, please visit https://www.fullstory.com/legal/terms-and-conditions/.
Google Analytics is a web analytics service
offered by Google that tracks and reports website traffic. Google uses the data
collected to track and monitor the use of our Service. This data is shared with
other Google services. Google may use the collected data to contextualize and
personalize the ads of its own advertising network.
You can opt-out of having made your activity
on the Service available to Google Analytics by installing the Google Analytics
(ga.js, analytics.js, and dc.js) from sharing information with Google Analytics
about visits activity.
For more information on the privacy practices
of Google, please visit the Google Privacy Terms web page:
Intercom is a web analytics and customer
communication platform offered by Intercom, Inc. For more information on what type of
information Intercom collects, please visit https://www.intercom.com/terms-and-policies.
LaunchDarkly is a feature flagging service
provided by Catamorphic, Co. For more information on what type of information
LaunchDarkly collects, please visit https://launchdarkly.com/policies/privacy/.
Mixpanel is provided by Mixpanel Inc
You can prevent Mixpanel from using your
information for analytics purposes by opting-out. To opt-out of Mixpanel
service, please visit this page:
For more information on what type of
Segment is a web analytics integration API
offered by Segment.io, Inc. to allow us to send data between our product and
third party providers. For more information on what type of information Segment
data from prospects and users of Hugo. For
more information on what time of information Webflow collects, please visit
Hugo Corporation uses remarketing services to advertise
on third party websites to you after you visited our Service. We and our
past visits to our Service.
Google AdWords remarketing service is
provided by Google Inc.
You can opt-out of Google Analytics for
Display Advertising and customize the Google Display Network ads by visiting
the Google Ads Settings page:
Google also recommends installing the Google
Analytics Opt-out Browser Add-on -
your web browser. Google Analytics Opt-out Browser Add-on provides visitors
with the ability to prevent their data from being collected and used by Google
For more information on the privacy practices
of Google, please visit the Google Privacy Terms web page:
Facebook remarketing service is provided by
You can learn more about interest-based
advertising from Facebook by visiting this page:
To opt-out from Facebook's interest-based ads
follow these instructions from Facebook:
Facebook adheres to the Self-Regulatory
Principles for Online Behavioral Advertising established by the Digital
Advertising Alliance. You can also opt-out from Facebook and other
participating companies through the Digital Advertising Alliance in the USA
Digital Advertising Alliance of Canada in Canada
European Interactive Digital Advertising Alliance in Europe
opt-out using your mobile device settings.
For more information on the privacy practices
of Facebook, please visit Facebook's Data Policy:
Hugo Corporation uses third party services provided by
APIHub, Inc. to retrieve publicly-available information about people including
without limitation social media information, profile information, gender,
company, job titles, photos, physical addresses, and website URLs based on
People's email addresses input into the Services. APIHub, Inc. uses people's
https://clearbit.com/privacy. Your may opt out of having people's email
addresses sent to APIHub, Inc. by contacting us.
We may use third-party Service Providers to collect and
store contact details of current users or prospects that engage with our
Webflow is a website design, development and
hosting platform offered by Webflow, Inc. Webflow collects and stores email
addresses and other form-based data. For more information on what data Webflow
collects, visit https://webflow.com/privacy.
We utilize cloud storage providers and
infrastructure-as-a-service providers for the provision of infrastructure,
storage and related solutions. Accordingly, we may send your data to these
providers and store that data with these providers, in accordance with this
The providers we work with are:
We may provide paid products and/or services within the
Service. In that case, we use third-party services for payment processing (e.g.
We will not store or collect your payment card details.
That information is provided directly to our third-party payment processors
These payment processors adhere to the standards set by PCI-DSS as managed by
the PCI Security Standards Council, which is a joint effort of brands like
Visa, Mastercard, American Express and Discover. PCI-DSS requirements help
ensure the secure handling of payment information.
The payment processors we work with are:
Our Service may contain links to other sites that are not
operated by us. If you click on a third party link, you will be directed to
every site you visit.
We have no control over and assume no responsibility for
the content, privacy policies or practices of any third party sites or
Our Service does not address anyone under the age of 13
We do not knowingly collect personally identifiable
information from anyone under the age of 13. If you are a parent or guardian
and you are aware that your Children has provided us with Personal Data, please
contact us. If we become aware that we have collected Personal Data from
children without verification of parental consent, we take steps to remove that
information from our servers.
We will let you know via email and/or a prominent notice
on our Service, prior to the change becoming effective and update the
they are posted on this page.
please contact us by email at firstname.lastname@example.org.
The General Data Protection Regulation (GDPR) is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to improve data protection for all individuals within the European Union (EU).
Hugo is aware of new GDPR requirements and restrictions and will be fully compliant with GDPR when it comes into effect.
Some of the key actions we’ve taken to ensure compliance include:
Appointment of a Data Protection Officer (DPO) to ensure that our policies and practices remain in compliance going forward and that we embrace a policy of data protection by design and by default.
A complete review of our policies and practices surrounding storage of customer data to ensure that any Personally Identifiable Information (PII) is kept in a way that enables us to comply with the rights of individuals as provided under the GDPR.
Strong data protection commitments are a key part of GDPR’s requirements. We will provide a data processing agreement upon request to our EU customers.
If you have any further questions regarding Hugo's approach to the GDPR, please feel free to contact us at email@example.com.
In addition to our commitment to your privacy, the GDPR and data accessibility controls in the Hugo app, we have invested heavily in the security of your data. Some measures are outlined here: