The Hugo Blog

For customer success managers (CSM), the tools of the trade are growing increasingly sophisticated… and numerous. From 2019 to 2024, the customer success (CS) platforms market is projected to grow from $854 million to $2.66 billion.‍ Our 2019 customer success market map gives you an overview of the tools used by leading customer success teams.

Exploring how automation can produce a deeper human connection.

Hugo was selected by Constellation Research in a shortlist of 6 solutions to know.

Whether you’re running daily stand-ups or hosting weekly one-on-ones, the following best practices can improve note-taking across a range of meeting types.

Truly effective meetings are actually born long before the meeting date, even before invites are sent out.

My first day at work was a breeze until my boss Josh told me about our 10% rule.

Hugo was honored to be first on stage before 29,000 people at Collision 2019 in Toronto this year. Read more about our experience.

We are excited to finally announce the release of Hugo’s first white paper on gender equity in tech! Readers will come away with an idea of their ideal communications tool stack.

In conversation with Rosanne Saccone, Chief Marketing Officer at Bluejeans. Rosanne has a holistic view on the evolution and potential future of gender equity in tech.

In conversation with Suman Gopalan, Chief Human Resources Officer at Freshworks, about gender equity in tech.

Aubrey Blanche understands the nature and future of gender equity and is in a unique position to talk about the direct impact (or lack thereof) of the #MeToo movement on tech.