November 11, 2019
The culture of customer tradeoffs
With finite resources and conflicting information, making decisions is not always easy.
October 3, 2019
[Book: 10X Culture] Best-Kept Secrets of the World’s Most Innovative Teams
Learn about the 4-hour meeting week and 25 other game-changing secrets to super-charge teamwork.
September 4, 2019
The 2019 Customer Success Technology Market Map
For customer success managers (CSM), the tools of the trade are growing increasingly sophisticated… and numerous. From 2019 to 2024, the customer success (CS) platforms market is projected to grow from $854 million to $2.66 billion. Our 2019 customer success market map gives you an overview of the tools used by leading customer success teams.
July 29, 2019
Can Tech-Touch be High-Touch? We Think So.
Exploring how automation can produce a deeper human connection.
July 3, 2019
Hugo featured in Constellation ShortList™ for Augmented Meeting Services
Hugo was selected by Constellation Research in a shortlist of 6 solutions to know.
June 27, 2019
How to Take Meeting Notes Your Colleagues Will Actually Use [Templates & Examples]
Whether you’re running daily stand-ups or hosting weekly one-on-ones, the following best practices can improve note-taking across a range of meeting types.
June 25, 2019
How to Create Effective Meeting Agendas for Productive Meetings
Truly effective meetings are actually born long before the meeting date, even before invites are sent out.
June 3, 2019
The 4-Hour Meeting Week
My first day at work was a breeze until my boss Josh told me about our 10% rule.
May 31, 2019
Up-and-coming start-ups: Hugo opens for Trudeau at Collision ‘19
Hugo was honored to be first on stage before 29,000 people at Collision 2019 in Toronto this year. Read more about our experience.
May 7, 2019
Announcing the release: Foundational Approaches to Gender Equity in Tech
We are excited to finally announce the release of Hugo’s first white paper on gender equity in tech! Readers will come away with an idea of their ideal communications tool stack.