Why customer trust is so critical, and 9 ways to create more of it.
Copy these four sample follow-up email templates to follow up on your missed meetings and book new ones.
For customer success managers (CSM), the tools of the trade are growing increasingly sophisticated… and numerous. See the tools that are leading the pack.
How software helps improve your customer relationships.
Why and how to leverage customer insights to create a successful product - as featured on the Chameleon Blog.
I’m often asked about the biggest differences between the corporate and startup worlds, having made the switch from corporate law to start Hugo in San Francisco. It wasn’t trading my suit for a hoodie or my latte for a RedBull.
We have noticed a funny trend that has been gaining momentum over the past few years. It’s easier for organizations to become disconnected from their customers needs, than it is to stay connected to them!
Avoid critical mistakes, such as forgetting to include a time zone, which can lead to meeting mishaps and missed calls.