Get started with Hugo

It's best to get started with Hugo at your desk.

We'll email you a signup link so you can get started in
Why do I need to signup with Google or Office?
Information Tooltip
Close icon
Back arrow
Back to templates

Customer Feedback

Drive your product in the right direction with this customer feedback template.
Calendar icon
Customer Feedback
,  Wednesday, August 18
Profile pictureProfile pictureProfile picture

Quick Review

What does the customer use our product for? What challenges does it solve?

Session Objective

What is the purpose of this meeting? Do you want to focus on certain aspects of the product?

General Product Performance

From 1-5, how well does our product suit the customer's needs?

Favorite Benefits

What are the customer's favorite features and benefits at the moment?

Room for Improvement

How can we make the customer's experience better? How would the customer change our product?

Feature Requests

Did the customer have any feature requests? Turn this list into tickets for the appropriate teams right from here.


Did the customer mention any product bugs, errors, or issues? Share these with the appropriate teams right from here.

Key Takeaways

In 3 bullet points or less, what were your main insights from this customer feedback session?

How to use this template

Every great product-focused team is a customer-focused team. And customer feedback is their fuel for unmatched insights, new ideas, and overall improvement. Utilize our customer feedback template to revolutionize your user experience and catalyze customer success.

Feedback can make your customer relationship management more robust, increase retention, and drive your business toward a brighter future. With our meeting note template, you can tap into these advantages and make every customer interaction more meaningful through the following steps:

  1. Nail down specific pain points and strengths by streamlining specific insights
  2. Share feedback so your team can better understand the customer's perspective
  3. Transform insight into action

Whether you're a customer support member, part of the UX research team, or a product manager, this customizable meeting note template is designed to distill value from every customer conversation. Personalize it to capture the feedback that matters most.

Illustration for templates
Illustration of silos

Sharing is caring. Nothing demonstrates this more than letting your entire team see things from your client's point of view. Our customer feedback template allows you to centralize and share the invaluable insights you've gathered with your team so you can implement opportunities for growth together.

Last but not least, information is nothing without action. Improve your product faster by turning feature requests and bugs straight into tickets right from this customer feedback template.

When used correctly, customer feedback is a vehicle to reach true customer success. Drive your business and product in the right direction with this meeting note template.

50+ Free Agenda Templates

Download the whole library of Hugo templates in both Google Docs and Microsoft Word format.
Download the bundle

Can't find what you need?

Create your own meeting agenda template for you, your team or whole your organization - in minutes.
Create a custom template

Hugo. Connected Meeting Notes.

See exactly how Hugo works.

See Pricing for Teams
Start for Free

Get started with Hugo

Why do I need to signup with Google or Office?
Information Tooltip
Close icon