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Quick Review
What does the customer use our product for? What challenges does it solve?
Session Objective
What is the purpose of this meeting? Do you want to focus on certain aspects of the product?
General Product Performance
From 1-5, how well does our product suit the customer's needs?
Favorite Benefits
What are the customer's favorite features and benefits at the moment?
Room for Improvement
How can we make the customer's experience better? How would the customer change our product?
Feature Requests
Did the customer have any feature requests? Turn this list into tickets for the appropriate teams right from here.
Bugs
Did the customer mention any product bugs, errors, or issues? Share these with the appropriate teams right from here.
Key Takeaways
In 3 bullet points or less, what were your main insights from this customer feedback session?
Every great product-focused team is a customer-focused team. And customer feedback is their fuel for unmatched insights, new ideas, and overall improvement. Utilize our customer feedback template to revolutionize your user experience and catalyze customer success.
Feedback can make your customer relationship management more robust, increase retention, and drive your business toward a brighter future. With our meeting note template, you can tap into these advantages and make every customer interaction more meaningful through the following steps:
Whether you're a customer support member, part of the UX research team, or a product manager, this customizable meeting note template is designed to distill value from every customer conversation. Personalize it to capture the feedback that matters most.
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Sharing is caring. Nothing demonstrates this more than letting your entire team see things from your client's point of view. Our customer feedback template allows you to centralize and share the invaluable insights you've gathered with your team so you can implement opportunities for growth together.
Last but not least, information is nothing without action. Improve your product faster by turning feature requests and bugs straight into tickets right from this customer feedback template.
When used correctly, customer feedback is a vehicle to reach true customer success. Drive your business and product in the right direction with this meeting note template.
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