A Level 10 Meeting has seven sections:
Also called “Check In”, this is the portion of the meeting where the facilitator kicks things off. On some templates, this is called “Good News.” That’s because EOS says Level 10 Meetings should start on a positive note. Attendees can share personal or professional wins, exciting realizations or developments, or anything they’d like the other attendees to celebrate with them.
After segueing into meeting mode, each attendee shares 1-5 of their most important KPIs or metrics. There’s only five minutes allotted for this, so it should happen rather quickly and isn’t open for discussion. If any metrics indicate an issue, the meeting note-taker should start an “issues list” and write them down.
3. Rock Review
In Level 10 meetings, a “rock” is a project that will take at least 90 days of work to execute. In this portion of the meeting, attendees briefly discuss whether their rocks are on track or not. The meeting note-taker adds any which are off track to the issues list rather than discussing them. Rock Review should only take five minutes.
4. Customer/Employee Headlines
Like the scorecard and rock review sections, this meeting item moves quickly. It is focused on customer and employee feedback. The idea is for each member of the leadership team to share a one-sentence summary of employee and/or customer sentiment. Once again, there is no discussion, but issues are added to the list.
5. To-do List
This final five-minute portion before diving into solutions asks each attendee to report on their previous week’s to-do list. They share whether items on it are complete, incomplete, or in progress. As with the other meeting items leading up to this one, issues are written down but not discussed.
IDS stands for Identify, Discuss, and Solve. This will take up the majority of meeting time. The Level 10 meeting agenda dedicates 60 minutes to the tasks of identifying the top three priorities on the issues list (by attendee vote), discussing those three issues to identify the roots of the problems, and creating new to-do’s that solve them within a week. If an issue reappears on the top three priority list many weeks in a row, it can be designated as a quarterly discussion topic.
Wrapping up the meeting should only take five minutes. However, it does have three components:
- Recapping the To-Do List
- Cascading Messages
This means that in just five minutes, attendees should ensure that each new to-do item is assigned to a person and that assignees feel they can accomplish their to-do’s in a week. The leadership team also needs to assign someone to communicate to other levels of the organization affected by decisions made in the Level 10 Meeting. Finally, attendees rate the meeting on a scale of 1-10. A low rating means the team needs to discuss how to better hold these meetings.